The player from Germany faced challenges verifying his account at Caspero, which prevented him from withdrawing his winnings of €1,500. Consequently, the complaint was marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance. The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint.
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Enjoy slots, blackjack, and roulette for free, while aiming for big cash prizes. You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026 A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. The Complaints Team marked the complaint as ‚resolved‘ following the player’s confirmation of receiving all funds. The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests.
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The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed. The player from Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if they wished to resume communication.

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However, due to a lack of response from the player, the complaint had been closed for the moment. The player from Ireland had been waiting for a withdrawal for less than two weeks. The player from Germany had been waiting for his payout from Caspero since September 27th and had received only standard responses regarding the withdrawal process. Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service.
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